FAQ
Frequently asked questions
Orders, hours, payments, student pricing and allergens: quick answers.
What is khachapuri (the "boat")?
Khachapuri (roughly pronounced ha-cha-poo-ri) is Georgia's cheese bread. We call it a boat because of its shape: soft boat-shaped dough filled with stretchy cheese and baked to order. The classic version, Adjaruli, is finished with butter and a yolk to stir in.
How does online ordering work?
Pick your location, add products, choose the pickup day and time, and confirm. You pay online with Revolut. When you arrive, tell us your order code and collect with no queue.
Can I choose my pickup time?
Yes. Slots are a few minutes apart during the location's opening hours. Same-day orders need a short lead time, and you can also order ahead for the following days.
How can I pay?
Online, on Revolut's secure page (card, Apple Pay, Google Pay, Revolut Pay). Orders placed on the website are not paid at the counter: you pay when you confirm and just say your code on pickup.
How does the student price work?
Boats and focaccia, in 250 g and 500 g, have a dedicated price for enrolled university students. Tick "I'm a university student" in your order and, on pickup, show your university's official app (active profile) or an IoStudio card at the till. The check is visual only: we record no data.
What are the Menu and Complete menu deals?
Menu: a boat or focaccia plus a 33 cl drink or water, for +€2.00. Complete menu: add the sweet treat too, for +€3.20.
Do you have vegetarian options?
Yes: the Cheese & Spinach boat, the Spinach & Mushroom boat, the cheese-filled Imeruli focaccia and the sweets. Look for the Veg label on the menu.
Which allergens do the products contain?
You'll find a table for every product on the Menu page. For allergies or intolerances, always ask our staff before ordering.
Do you deliver to your home?
The website is for pickup orders. For delivery we are on partner platforms (Glovo, Deliveroo and Just Eat, where available).
Where are you and what are your hours?
Addresses, hours and a map for each location are on the Locations page.
Can I change or cancel an order?
Call the location as soon as possible: until the order is being prepared we can change or cancel it. If you paid online and we cancel the order, we refund the same payment method.
Will you open in other cities?
Yes, we are opening new locations: when one goes live you will find it in the location picker when you enter the site. If you want to work with us or suggest a venue, write to us from the Contact page.