Online ordering terms

1. The service

This site lets you order GEO EATS Express products online and collect them at the location you choose, on the day and time slot you select. The site does not offer home delivery: for delivery, see the partner platforms listed on the location pages.

2. Ordering and pickup

Your order is confirmed when you see the confirmation page (and the SMS or email, if enabled). Please collect within 15 minutes of your chosen time: our food is prepared to order and is at its best fresh from the oven. If you need to change the time or cancel, call the location as soon as possible; an order already in preparation cannot be changed.

3. Prices and payment

Prices are in euros, VAT included, as shown when you place the order. Orders placed on the website are paid online only, with Revolut: paying at the counter on pickup is not possible. The total is charged immediately; if we cannot prepare your order we refund it to the same payment method.

4. Student price

The student price is reserved for enrolled university students. On pickup, show your university's official app (active profile) or an IoStudio card at the till; the check is visual only and we record no data. Without a valid document the price difference is due.

5. Allergens

Allergen information is in the menu and on product cards. If you have an allergy or intolerance, tell our staff before ordering: gluten, milk, eggs, tree nuts and soy are handled in our kitchens, so traces cannot be excluded.

6. Availability

Some products may sell out during the day. When that happens we mark them as "sold out today" and, if needed, contact you to adjust your order.

7. Right of withdrawal

As the food is prepared to order and quickly perishable, the right of withdrawal does not apply (Art. 59 of the Italian Consumer Code).

8. Governing law

Italian law applies. Consumers keep the right to sue in the courts of their place of residence or domicile.